Clients Rules Book

1. Introduction

Welcome to Eunoyaa Technology. We value our clients and strive to provide high-quality digital solutions. To ensure a smooth collaboration, we have established the following rules and guidelines.

2. Communication & Project Management

• All official communication must be conducted via email or project management tools.
• Response time for client queries is typically within 24-48 business hours.
• Clients must provide clear requirements and timely feedback to ensure project deadlines are met.

3. Payment Terms

• All projects require an upfront payment before work begins.
• Invoices must be cleared as per the agreed payment schedule.
• Late payments may result in project delays or suspension.

4. Project Scope & Revisions

• Project scope is defined in the agreement before starting work.
• Minor revisions are included; major changes may require additional charges.
• Any scope change requests must be formally submitted and approved.

5. Data Security & Confidentiality

• Client data and project details are treated with strict confidentiality.
• We do not share client information with third parties without prior consent.
• Clients must also protect any sensitive company information shared with them.

6. Timelines & Deadlines

• Project timelines will be mutually agreed upon before starting.
• Delays caused by the client (e.g., late content submission) may extend the deadline.
• Urgent tasks may require additional charges based on workload.

7. Refund & Cancellation Policy

• Once work has started, refunds are not applicable.
• In case of cancellation, work completed till date will be billed accordingly.
• Clients must formally notify us in writing for any cancellation requests.

8. Ownership & Intellectual Property

• Upon full payment, clients will receive ownership of final deliverables.
• We reserve the right to showcase completed work in our portfolio unless stated otherwise.
• All pre-made assets or third-party integrations remain subject to respective licenses.

9. Support & Maintenance

• Post-project support is available as per the agreed terms.
• Additional maintenance or updates beyond scope will incur separate charges.
• Clients must report issues promptly for effective resolution.

10. Dispute Resolution

• In case of disagreements, both parties will attempt to resolve matters amicably.
• If needed, legal proceedings will follow the applicable jurisdiction.

Contact Us: For any queries, reach out to us at [email protected]

Eunoyaa Technology reserves the right to update these rules as necessary.